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Resolving Workplace Conflict

ID : 22200   
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Today's business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The homogenous, single-function, co-located group is being replaced by dispersed, cross-functional teams with diverse areas of expertise.
An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This web-based course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach an associate to resolve a conflict. Recommended Prerequisites: Communicating for Leadership Success or Essentials of Leadership.

Class Details

0 Sessions

Start Date:upon registration

 

Notice

Please read:  BSC has partnered with Interaction Management® web-based training to provide DDI's award-winning courses for frontline leaders and individual contributors. The highly interactive design and multimedia keeps learners engaged, and video-based skill builders with branching and immediate feedback provide opportunities for online application of the skills. Courses take two to four hours to complete, and bookmarking makes it easy for learners to complete the courses across multiple sessions.

Many courses allow learners to tailor their learning path by selecting the appropriate work environment. Resources such as job aids, Discussion Planners, and Development Action Forms are designed for ease of use back in the workplace. A special unit at the end of the course, such as the "Applying Your Skills" unit, provides additional tools and guidance for the learners and their managers to support ongoing skill application and development.

Click here for the Technical Specifications for this course.

Fee: 

$119.00


Registration Closes On
Monday, June 30, 2025 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)