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Frequently Asked Questions
Thank you for your interest in Continuing Education at Bismarck State College! Browse our FAQ topics below for answers to commonly asked questions. Our staff can be reached between the hours of 8:00 AM and 4:00 PM, Monday through Friday, excluding some holidays, at 701-224-5600 or toll free at 1-877-846-9387.

Profile Account
Registration
 

Attending Class
General Information  



Profile Account
1. What if I forgot my username and password?
If you forgot your password, visit the Sign In page and click Forgot your password to request a password reset. You will need to know your username and email address on record for your profile.

If you forgot your username, visit the Sign In page and click Forgot your username to have your username emailed to the email address on record for your profile. You may also contact our office for assistance at 701-224-5600.

2. Do I have to set up an account to register?
Yes, new students are required to create a student profile account. This online account organizes all your information for you - from current registration lists and payment history to wait list placement and so much more. To accurately maintain your student information, please create and use only one profile – do not create a duplicate profile. If you need assistance with your account, please contact us at 701-224-5600 or email bsc.training@bismarckstate.edu and we’ll be happy to assist you.
 
*Please note the term student applies to all registrants, both professional and personal, including organization contacts.*

3. How do I create a profile?
Visit our Sign In page and click Create New Profile. Next, choose the profile type you wish to create – either student profile (single user) or household profile – and click Submit.

A student profile should be used for individual users who would not likely be responsible for registering other family members at any time. Student profiles can be converted to a household profile. Contact us at 701-224-5600 for assistance with your request.


household profile should be used for individuals that would be responsible for registering a spouse/child now or in the future. While registering you will always be prompted to choose the household member to register for each offering. Each household member may have separate contact information for email receipts and confirmations, or they may be sent to the head of household email address on file.

Next, enter a username (we prefer this be your email address or firstname.lastname, if necessary), password, contact information (to receive confirmations and class updates), and complete the remaining required fields as indicated by a red asterisk. Upon completion of the profile set up, two emails will be sent to the email address on record for your profile confirming your username and password.

View our video tutorial on How to Create a Profile.
 
 
4. How do I update my profile information?
To update existing account information, including your username or password, visit our Sign In page. Sign in with your username and password and click My Profile to update your personal, contact, or optional information. Click Submit when you’re finished.  
 
5. How do I opt in or out of text messaging?
Text messaging will be used to notify you that important class information was emailed to you. Text messages sent by us will be sent from 701-712-6200. View detailed instructions on how to opt in or out of text messaging.
 
Basic Instructions:
2. Click My Profile.
3. Click the Contact Information tab.
4. Choose Yes for the field labeled Receive text communications?, select the country your mobile number is associated with, enter your mobile phone number including area code, and choose what notifications you would like to receive.  We recommend selecting both Emergency Notifications AND Class Related Updates.
5. Choose No for the field labeled Receive text communications? to opt out of text messaging.
 
Category Definitions:
  • Emergency Notifications Category: This category is mandatory and will be used to communicate emergency messages. An example of when the Emergency Notification category would be used is if campus was unexpectantly closed due to an emergency.
  • Class Related Updates Category: Class announcements will be sent using the Class Related Updates notification category. If you do not choose Class Related Updates when opting in for text messaging, you will not receive class announcements related to schedule changes or important class information such as supplies needed to bring with you.
Please Note: You may opt in or opt out of text messaging at any time by changing the preference within your profile or by calling our office at 701-224-5600.

 
Registration
1. When does registration begin?
Online registration is always open! Visit our registration site often as new courses and classes are continually added.

Each fall, summer, and winter new personal enrichment, professional development, and OLLI@BSC offerings are released in conjunction with our printed catalogs that are distributed via US Mail and available on campus.  To be added to our catalog mail list complete the Request a Catalog form.  To view our current catalog electronically, go to bismarckstate.edu/continuingeducation.

2. How do I find what courses or classes are available?
Browse our offerings to see what is available. By default, all online and classroom options will display. To view online only or classroom only, select the corresponding catalog in the upper righthand area of your screen – All, Online, or Classroom.
 
Search for offerings by title, instructor, dates, or type (online or classroom) by clicking Search on the green menu bar to the left. Full descriptions, instructor biographies, directions, and other pertinent information can be accessed by clicking on the course or class name.

 
3. How do I register?

1. Browse courses, click on a subcategory and click on a course or class title for details.
2. To register, click Add to Cart
.
3. You will be prompted to sign in or set up a new student account.
4. Continue to add offerings to your cart or click View Cart in the upper righthand corner to proceed to the shopping cart page.
5. Be sure to agree to the Refund Policy and Digital Voice and Image Release before clicking Checkout (at the bottom of the page) to submit payment and complete your registration.
 

View our video tutorial on How to Register.
View detailed instructions on How to Register.
 

 
4. What is the policy for payment of fees?
Your registration and payment must be provided together in one transaction. To register online, begin by browsing and selecting offerings. To register in person, visit us on campus during business hours at the National Energy Center of Excellence, 1200 Schafer St, 1st Floor, Room 107. To register by mail, send the registration form and payment to BSC Continuing Education & TrainND, PO Box 5587, Bismarck ND 58506.
 
If your registration will be paid by an employer or other agency, you will not be guaranteed a seat until payment is authorized by the sponsoring employer or agency. Contact us at 701-224-5600 with any further questions on requesting third-party pay.

 
5. What are accepted forms of payment?
We accept Visa, MasterCard, Discover, American Express, debit card payments, and ACH in our online registration system. To pay by cash, check, or money order, visit us on campus during business hours at the National Energy Center of Excellence, 1200 Schafer St, 1st Floor, Room 107. A transaction receipt will be sent to the email address on record for your profile as soon as your registration is completed.
 
 
6. Will a registration confirmation be sent after registering?
Yes, your confirmation includes important details about the class. When registering online, an email confirmation will be sent to the email address on record for your profile as soon as your registration has been completed. (Check your spam folder if it doesn’t appear within a few minutes.) When registering in person, a confirmation will be sent to the email address on record for your profile once our registration staff have processed your registration with payment in full. Confirmations will be mailed if your profile does not contain an email address.
 
 
 
7. What if someone else (a third party) is paying the registration fee?
We do accept third party payment. The third party (usually a workforce center or employer) should fax or email an authorization on company letterhead to 701-224-5777 or bsc.training@bismarckstate.edu. The authorization should include the student’s name, address, phone number and email address, if known. It should also specify what training is being authorized. Only employers and businesses may use the third-party privilege.  Individuals are not qualified third parties. Note, when registered with third party payment, you are not guaranteed a seat until authorization is received.
 
 
8. My company would like to register multiple employees.  Can this be done in one transaction?
Yes! Companies who would like to register five or more employees in one transaction may submit a request to BSC Continuing Education to enable the ability for a company contact to bulk register company employees.  Prior to registration, please contact us at 701-224-5600 or bsc.training@bismarckstate.edu to request bulk registration and provide our staff with the following information: Company Name, Address, Email Address, and a Company Contact (the person who will register the company employees).  We will also need the Company Contact's Email Address and Phone Number.

View our video tutorial on How to Bulk Register Company Employees.
 
 
Attending Class
1. What if I cannot attend as planned?
If you need to withdraw or change your registration, call our registration staff at 701-224-5600 as soon as you become aware of the scheduling conflict.
 
2. What is the refund policy?
You may be eligible for a refund or transfer according to the refund or transfer policy assigned to the class. You are given the opportunity to read the refund policy and are required to agree to the refund policy during the checkout process. Additionally, the refund policy is printed on the class confirmation sent to the email address on record for your profile as soon as your registration has been completed.
 
Payments processed by credit card, debit card, or ACH are refunded in the same method in which the payment was received. If payment was made by cash, check or a money order, a check will be mailed to your address on record for your profile. Please allow 2-3 weeks for refunds to be processed.

3. Can class be canceled because of low enrollment?
Yes, we do have a set number of seats that must be filled before we’re able to run a class. If we must cancel a class due to low enrollment, we will notify you as soon as possible before the class is scheduled to begin. You will receive a full refund of your tuition or given the opportunity to transfer to another class of your choice, space permitting.

4. How will I be notified of class announcements?
Our primary mode of communication for class announcements such as schedule changes or class supply lists is done by email from bsc.training@bismarckstate.edu and text messaging.
 
It is important to keep the email address on record for your profile up to date. The email address provided should be one you check on a regular basis.
 
View our FAQ on How to Opt In or Out of Text Messaging. 
Text messaging will be used to notify you that important class information was emailed to you. Text messages sent by us will be sent from 701-712-6200.

 
 
5. Where do classes meet?
Most classes meet on the beautiful Bismarck State College campus. Some classes meet offsite at locations in and around the Bismarck-Mandan area. Class locations and directions will be noted in the class description and on your confirmation.

6. How do I access my Ed2Go class?
New classes begin the middle of each month. Prior to the class start date, you will receive an email from Ed2Go, asking you to create a password if you have not done so before, followed by another email to you with the link to begin the class once it has started.
 
View additional Ed2Go FAQs.

7. Are your classrooms handicapped accessible?
Bismarck State College is committed to making classrooms handicapped accessible whenever possible. For clarification about accessibility, please call our registration staff at 701-224-5600.

8. What happens in case of inclement/severe weather?
Announcements regarding closings are broadcast on local radio and television stations. Closings of state offices/agencies include Bismarck State College. You can also check our website at Bismarck State College for closings or cancellations. We will make every effort to reschedule classes canceled due to a closing.
 
In addition, class announcements such as schedule changes or class supply lists, including weather related announcements will be made via email from bsc.training@bismarckstate.edu and text messaging.

 
General Information
1. What are the directions to the Bismarck State College campus and where do I go when I get there?
Refer to the registration confirmation email you received after registering to find the building where the class will meet. Then, locate the building on our Bismarck State College campus map.

2. What is an online class?
Online classes are conducted over the Internet and typically do not have regular meetings in a physical space. Bismarck State College partners with Ed2Go, UGotClass, and DDI to offer online open enrollment classes designed to provide the workforce skills necessary to enter a new field or advance your current career. View our online offerings.

3. What is your Privacy Policy?
BSC Continuing Education and TrainND encourages the use of this site to share information and knowledge in support of Bismarck State College’s mission to serve the community, regional members, companies, and industries with lifelong learning and training opportunities. Site content is subject to change without notice. By visiting and using the features of this website, you agree to the terms of use outlined below.
 
Privacy
BSC Continuing Education and TrainND is committed to protecting your privacy online. We do not sell, trade, or rent your personally identifiable information to third parties for any reason, unless required by law.
 
We do not collect personally identifiable information unless you voluntarily provide it by sending an email, participating in a survey, or creating a profile. We may use your personal information such as email or phone numbers collected to contact you regarding new offerings, class announcements, and promotional or event opportunities. These communications may be passed through an intermediate software or communications company.
 
BSC Continuing Education and TrainND does not store your credit card number on this website. The information is gathered and passed through an intermediate software company and a unique transaction number is returned and stored as proof of acceptance.
 
Social security numbers and birthdates are requested in connection with university system reporting requirements and accountability reports, including performance and accountability measures for workforce development and workforce training programs.
 
The Family Educational Right and Privacy Act (FERPA) of 1974 is a federal law designed to protect the privacy of education records, and the obligations of the institution regarding the release of educational records and the access provided to these records. Student educational records considered confidential may not be released without the written consent of a student unless such action is covered by exceptions permitted by the Act. Learn more about FERPA.
 
Links to External Websites
Our website contains links to information on other websites. We are not responsible for the protection and privacy of any information that you provide while visiting those sites. Reference the privacy statement on those sites to see how your personally identifiable information is used.
 
Copyright Information, Disclaimer, Non-Discrimination Statement, Student Privacy Policy
Visit bismarckstate.edu for additional details including Copyright Information, Disclaimer, Non-Discrimination Statement, and the Student Privacy Policy.
 
Feedback
BSC Continuing Education & TrainND is committed to providing a user-friendly environment for the community, regional members, companies, and industries. Your comments and feedback are encouraged. Please contact us at bsc.training@bismarckstate.edu or 701-224-5600.

 
4. Do you live-stream, film, record, broadcast, or photograph classes?
We may live-stream, film, record, broadcast, or photograph a class or conference event. You are required to read and agree to the refund policy and digital voice and image release during the checkout process. Additionally, the digital voice and image release statement is printed on the class confirmation sent to the email address on record for your profile as soon as your registration has been completed. If you do not wish to give consent, contact us at bsc.training@bismarckstate.edu or 701-224-5600 for accommodations.
 
5. What is OLLI and how do I become a member?
OLLI stands for the Osher Lifelong Learning Institute. Bismarck State College is one of over 100 lifelong learning institutes in the United States that is funded in part by the Bernard Osher Foundation of San Francisco. OLLI@BSC provides inquiring adults with knowledge and traditional disciplines through courses, lectures, and events. OLLI faculty are experts in their fields and enthusiastic about teaching OLLI members.
  
An OLLI@BSC membership is valid from July – June each year. Discover new friends, new knowledge, and new ways to bring meaning and enjoyment to your life by joining OLLI@BSC today! Learn more about membership benefits at bismarckstate.edu/OLLI.