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Resolving Workplace Conflict

ID : 27420   
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Today‘s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The homogenous, single-function, co-located group is being replaced by dispersed, cross-functional teams with diverse areas of expertise.
An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach an associate to resolve a conflict.

Class Details

1 Sessions
Daily

Location
BSC Nat'l Energy Center of Excellence

Instructor
Paula Graner 

 

Notice

Please read:  Communicating for Leadership Success is a pre-requisite to the Exceptional Leaders series, and is recommended to be taken first.

Fee: 

$169.00


Registration Closes On
Tuesday, March 13, 2018 @ 11:59 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
3/13/2018 - 3/13/2018 Daily - Tue 1:00 PM - 5:00 PM Bismarck, BSC Natl Energy Center of Excellence  Map, Room: 101 Paula Graner