Skip to main content

Customer Service Fundamentals

ID : 26086   
« back to classes page
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. But do you truly feel empowered and capable of delivering top-notch customer service? In this six-week online course, you'll discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You'll learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your business.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you'll learn how to communicate, resolve complaints, and build long-lasting customer service programs, all in six easy weeks.
Call 701-224-5600 to register Send to Friend » Checkout »

Class Details

0 Sessions

Start Date:upon registration

 

Notice

Please read:  BSC has partnered with Ed2Go, one of the industry leaders in online learning for adults, to provide this online class. Most Ed2Go classes start either the 2nd or 3rd Wednesday of each month. All registrations after the class start date will be enrolled in the next month’s class session.

These six-week online instructor-led courses are the perfect way to learn a new skill or enhance your existing ones. You'll spend roughly two to four hours each week completing two engaging lessons in an enjoyable, interactive learning environment. Expert instructors develop and lead every course, and you'll be able to interact with them and with fellow students in online discussion areas. Upon completing a course with a passing score, you'll get an award of completion.

Fee: 

$99.00


Registration Closes On
Wednesday, January 31, 2018 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)

You may also be interested in these classes